Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at hello@saintlorento.com. Returns should be sent to the following address: 1007 S 12th Street, Watertown, Wisconsin.
- If your return is accepted due to a mistake on our part (e.g., you received a wrong item, defective item, or damaged item), we will provide you with a return shipping label along with instructions on how and where to send your package.
- If you are returning an item for any other reason, such as changing your mind, you will need to cover the cost of return shipping, and we will not provide a prepaid shipping label.
Please note that items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at hello@saintlorento.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at saintlorento@gmail.com.